Frequently asked questions
Practical answers before you get a mailbox or unlock a message.
Do I need to register?
Open public trial domains can be tested without an account. Registered mailbox services and business-specific mailboxes require an account. Available options are shown on the mailbox page.
What if I select General but receive mail from a named business?
When the message matches a configured business, the inbox shows that business and its actual unlock price. You can confirm that price to open it, even if you selected another business originally.
Do I pay for every email?
For business mailbox unlocks, the same business is paid for once within the same mailbox. Other businesses are priced separately. Any mailbox creation fee is shown separately.
Why is the amount due zero?
Zero due means no additional deduction at that confirmation. The business may be free, already unlocked, or covered by reserved credits. The confirmation gives the applicable breakdown.
Why has no email arrived?
Check the exact address, request the email on the target platform, and check the inbox again. The target platform controls whether and when it sends a message. Support can help investigate if you provide the address and platform.
How long can the mailbox receive email?
The receiving period is shown before activation. Activating assigns the mailbox and starts that period. Check the mailbox page for its current expiry time.
Can I use an API from my software?
API access is available to approved accounts. Contact support about enabling access. Your account’s API page contains the integration instructions and billing rules.